KELUNGA
Privacy Policy
Effective Date: [Jan 01,2025]
Kelunga Technologies Private Limited (“we,” “us,” or “Kelunga”), including its affiliates, is the owner and publisher of the website kelunga.com (“Website”) and associated services, applications, and platforms (“Services”). This privacy policy explains how we collect, use, share, disclose, and protect your personal information as you use our Services. Your use of the Services is subject to this Privacy Policy and our Terms of Use.
1. Why This Privacy Policy?
This Privacy Policy outlines:
- What information we collect from you.
- How we use and protect your data.
- Your rights regarding the information you provide us.
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Services.
2. Scope of this Privacy Policy
This Privacy Policy applies to all users of Kelunga, including:
- Seekers: Individuals seeking personalized guidance and expert support.
- Experts: Professionals providing services in various fields like technology, business, law, and finance.
- Corporate Clients: Companies leveraging Kelunga to find expert solutions for their specific needs.
3. Information We Collect
3.1 Information You Provide
- Seekers: Name, email address, phone number, payment details, session logs, and feedback.
- Experts: Name, qualifications, professional experience, government-issued ID, certifications, and bank details for payments.
- Corporate Clients: Company name, contact person details, project requirements, and billing information.
3.2 Automatically Collected Information
- Device details (IP address, browser type, and operating system).
- Usage data (pages visited, time spent on pages, and interactions).
3.3 Cookies and Tracking Technologies
- Cookies and similar technologies are used to enhance your experience. You can manage cookie preferences in your browser settings.
4. How We Use Your Information
4.1 For Seekers
- To connect you with relevant experts.
- To process payments securely.
- To provide customer support and improve Services.
4.2 For Experts
- To verify your credentials and profile.
- To facilitate payments for services rendered.
- To share non-sensitive profile information with seekers and corporate clients.
4.3 For Corporate Clients
- To understand your project requirements.
- To recommend suitable experts.
- To process transactions and manage accounts.
5. Sharing of Information
5.1 With Experts
Limited seeker data is shared with experts to enable sessions while maintaining privacy.
5.2 With Seekers
Expert information, excluding sensitive data like ID or payment details, is shared with seekers.
5.3 With Corporate Clients
Expert profiles are shared based on requirements, but personal details remain confidential.
5.4 With Third Parties
- Payment gateways for transaction processing.
- Analytics tools to enhance user experience.
- Legal authorities when required by law.
6. How We Protect Your Information
We implement industry-standard measures to secure your data. This includes:
- Encryption for sensitive information.
- Restricted access to personal data.
- Regular audits to maintain data security.
7. Your Rights
You have the right to:
- Access, update, or delete your data.
- Withdraw consent for specific data uses.
- Request a copy of your personal data.
To exercise your rights, contact us at help@kelunga.com.
8. Retention of Information
We retain data for as long as necessary to provide Services, comply with legal obligations, and resolve disputes.
9. Third-Party Websites
Kelunga may link to external websites. We are not responsible for the privacy practices or content of third-party sites.
10. Children’s Privacy
Kelunga does not knowingly collect data from individuals under the age of 18.
11. Updates to This Privacy Policy
We may update this policy periodically. Changes will be reflected here with an updated effective date.
12. Contact Us
If you have questions or concerns about this policy, please contact:
- Email: help@kelunga.com