Register as an Expert

How to Register as an Expert on Kelunga? Are you an industry expert looking to share your knowledge and connect with seekers? Registering as an expert on Kelunga is a simple process. Follow these steps to get started: Step 1: Visit Kelunga Go to kelunga.com to begin your registration. Step 2: Click on Login/Signup On the homepage, click on the “Login/Signup” button to create an account. Step 3: Choose the Expert Option At the bottom of the registration form, select the “Expert” option. Step 4: Fill in Your Details Enter your name, email, phone number, Portfolio name, LinkedIn URL, and other relevant details. 💡 Tip: Ensure your LinkedIn profile is updated with your education and experience to enhance credibility. Portfolio Name – Martin  (Your name) Your URL will appear as : kelunga.com/Myspace/Martin Step 5: Submit the Form Once all details are entered correctly, click Submit to complete your initial registration. Step 6: Verify Your Email You will receive an email from Kelunga with a verification link. Click on the link to verify your account and proceed further. Step 7: Create a Razorpay Account You will be redirected to a page where you need to create a free Razorpay account. Ensure you provide proper bank details for payments. Step 8: Complete Your Expert Dashboard Once logged in, navigate to the Expert Dashboard, where you can go to settings –> portfolio: Add your address and other profile details. Step 9: Verification Call from Kelunga The Kelunga team will contact you for verification. Once verified, your dashboard will be enabled to list your services

Expert Verification Process

Step 1: Registration Completion Complete the registration process on the Kelunga platform. Ensure all required details are accurately filled in during registration. Step 2: LinkedIn Profile Verification The Kelunga team will verify your LinkedIn profile to confirm your professional background, skills, and expertise. Make sure your LinkedIn profile is updated and reflects your current professional experience. Step 3: Verification Call A Kelunga representative will schedule a verification call with you. During the call: Provide a short introduction about yourself. Highlight your professional background, key skills, and areas of expertise. Share any relevant achievements or experiences. Step 4: Dashboard Activation After the verification call, the Kelunga team will activate your Expert Dashboard. You will receive an email notification confirming the activation. Step 5: Listing Your Services Once your dashboard is activated, log in and start listing your services. Ensure your service listings are clear, detailed, and aligned with your expertise. Key Notes: Keep your LinkedIn profile updated to speed up the verification process. Be prepared to discuss your skills and experience during the verification call. Check your email regularly for notifications from Kelunga regarding your dashboard activation and other updates. For further assistance, contact the Kelunga support team through the mail – help@kelunga.com

Setting Up Your Expert Profile

Follow these steps to set up and complete your expert profile on the platform. This includes updating your portfolio, setting up payment details, and connecting your social profiles. Step 1: Complete Your Profile Navigate to the Portfolio Page: Go to Settings → Portfolio in your dashboard. Add Required Details: Upload a Banner and Profile Picture to make your profile visually appealing. Enter your Portfolio Name, Address, and a professional Bio that highlights your expertise. Provide your Contact Number for communication purposes. Portfolio Name – Martin  (Your name) Your URL will appear as : kelunga.com/Myspace/Martin Review & Publish: Double-check all the details you’ve entered for accuracy. Click Update Settings to save and publish your profile. Step 2: Set Up Payment Details Navigate to the Payment Page: Go to Settings → Payment in your dashboard. Create or Connect Razorpay Account: If you already have a Razorpay account, connect it to the platform. If you don’t have a Razorpay account, create a new one by following the prompts. Save Payment Settings: Once your Razorpay account is linked, click Save to confirm your payment settings. Step 3: Connect Your Social Profiles Navigate to the Social Profile Section: Go to Settings → Social Profile in your dashboard. Add Social Media Links: Provide links to your professional social media profiles, such as LinkedIn, Twitter, Facebook, Instagram, or any other relevant networks. Save Your Social Links: Click Save to update your expert profile with the added social media links. Key Notes: Ensure all details are accurate and up-to-date to create a professional and trustworthy profile. Use high-quality images for your banner and profile picture. Regularly review and update your profile to reflect any changes in your expertise or contact information.

Listing Your Services

Ready to showcase your expertise and start connecting with seekers? Listing your services on Kelunga is quick and easy. Follow these steps to get your services live: Step 1: Log In to Your Kelunga Account Go to kelunga.com and log in using your credentials. Step 2: Access Your Dashboard After logging in, click on your profile and navigate to the “Dashboard” to manage your expert profile. Step 3: Add a New Service In the dashboard, click on “Add Services”. Select “Add New Booking” to begin creating your service listing. Service Title: Provide a clear and concise title for your service. Virtual Service: Check this box as your service is virtual (mandatory). Examples: Online consultations, coaching, webinars, virtual events, software demos, or support calls. Category: Select your service category from the list.   If your category is not available, contact the Kelunga team to add it. Tags: Add relevant tags to describe your service. Tags help seekers find your service more easily. Example: If you offer “Digital Marketing Consulting,” tags could include “SEO,” “Social Media,” “Content Strategy,” etc. Booking Duration:Set the duration of your service in fixed blocks (e.g., 1-hour blocks are recommended). Calendar Visibility: Choose whether you want your calendar to be visible to seekers. Set Availability Range: Click on “Add Range”. Choose the date and timings for your availability. Step 4: Set Pricing and Descriptions Pricing: Set your service price. Short Description: Provide a brief overview of your service (1-2 sentences). Long Description: Add a detailed description of your service, including what seekers can expect, your process, and any other relevant details. Save Service: In Other Options – keep the status as pending review and  Click “Save” to finalize your service listing. Kelunga Team will review your listing and approve your listing Step 5 : Allowing Cancellation (Recommended)  Cancel: Select this check box  (recommended) to allow cancellation of seekers booking Refund: If a Seeker cancels the booking you will be notified via mail , the amount will not be refunded immediately Step 6: Requires Confirmation Confirmation: If you want the seekers to get a confirmation with you before booking and paying for your service check this box. Payment: Payment will not be done by seekers. Only after you confirm your availability , the seekers will get a mail asking for payment. (Not Recommended as potential seekers will be lost during this process ) Explanation of Available Booking Settings for your reference General Settings Booking Duration: Defines how long each booking lasts. Fixed blocks (e.g., 1 hour, 1 day). Customer-defined blocks (customer chooses the duration). Availability Settings Max Bookings per Block: Sets the number of bookings allowed per time slot. Minimum and Maximum Block Bookable: Defines how far in advance a booking can be made. Buffer Period Between Bookings: Prevents back-to-back bookings. Restrict Start and End Days: Limits bookings to specific days. Availability Rules: Set rules for available or unavailable times/dates. Range Types for Availability Date Range Set availability for a specific date range. Example: Available only from March 1, 2025 – March 31, 2025. Range of Days Define availability across multiple days of the week. Example: Available Monday to Friday, unavailable on weekends. Date Range with Time Define availability for a date range with specific time slots. Example: March 1 – March 15, 9 AM – 5 PM. Range of Months Restrict bookings to specific months. Example: Available only in June, July, and August. Range of Weeks Define availability based on week numbers in the year. Example: Available from Week 10 to Week 20. Time Range Set availability within specific hours of the day. Example: Available only from 9:00 AM to 5:00 PM. Range of Time by the Weekday Set availability by selecting both days and time slots. Example: Available Monday to Friday, from 10:00 AM to 3:00 PM. Time Range by the Date Similar to “Time Range” but allows date-specific time slots. Example: Available on March 5, 2025, from 2:00 PM to 6:00 PM. Time Ranges Time Range (All Week): Apply the same time range to all seven days of the week (e.g., 9 AM – 5 PM daily). Date Range with Recurring Time: Set a recurring time slot for a specific date range. Example: March 1 – March 15, available 2 PM – 6 PM every day. Individual Days (Monday – Sunday): Set availability rules for specific days of the week. Example: Monday – Available from 10 AM – 2 PM. Wednesday – Unavailable. Sunday – Available all day. Key Notes: Ensure your service title and descriptions are clear, concise, and professional. Use tags effectively to improve the discoverability of your service. Set your availability and pricing carefully to align with your schedule and expertise.

Managing Bookings & Appointments

As an expert on Kelunga, managing your bookings and appointments efficiently is key to providing a seamless experience for seekers. Follow this step-by-step guide to handle bookings effectively: Step 1: Receive Booking Notification Email Notification: When a seeker books your service, you’ll receive an email notification at your registered email address. Booking Details: The email will include detailed information about the booking, such as the seeker’s name, chosen time slot, and any specific notes provided by the seeker. Step 2: Access Your Dashboard Option 1: Click the link provided in the email to directly access your Kelunga dashboard. Option 2: Log in to your Kelunga account by visiting kelunga.com and navigating to your dashboard. Step 3: Navigate to the Bookings Tab Once logged in, go to the Your Bookings tab in your dashboard. Under the Your Bookings section, you’ll see the booking request from the seeker. Step 4: Review Booking Details Click on the booking to view detailed information. Review the seeker’s details and any specific notes they’ve provided. Understand the seeker’s requirements to prepare for the session. Step 5: Schedule the Meeting Scroll down to the bottom of the booking details page. In the Add Notes / Meeting Link section: Schedule a meeting on your preferred platform (e.g., Zoom, Zoho, Google Meet). Copy the meeting link and paste it into the Add Meeting Link field. Click Send to share the meeting link with the seeker. Step 6: Prepare for the Session Review Requirements: Ensure you fully understand the seeker’s needs. Test Meeting Tools: Verify that your meeting platform is working correctly. Be Punctual: Join the meeting on time to provide a professional experience. Step 7: Follow Up After the Session Add Notes: After the session, update the booking with any relevant notes or follow-up actions. Request Feedback: Politely ask the seeker to leave a review or rating for your service. Best Practices for Managing Bookings Keep Your Calendar Updated: Regularly update your availability to avoid scheduling conflicts. Communicate Clearly: Confirm bookings with seekers and provide clear instructions for the session. Be Professional: Maintain a professional demeanor throughout the booking process and during the session. Key Notes for Experts Check Emails Regularly: Stay on top of booking notifications to respond promptly. Use Reliable Meeting Platforms: Ensure the platform you use for meetings is stable and easy for seekers to access. Leverage Dashboard Tools: Use the Kelunga dashboard to manage all your bookings efficiently.

How to Cancel a Paid Booking on Kelunga

If you need to cancel a paid booking as an expert on Kelunga, follow these steps to ensure the process is handled professionally and the seeker is properly informed. Step 1: Go to Your Bookings Tab Log in to your Kelunga account by visiting kelunga.com. Navigate to your Dashboard and click on the Your Bookings tab. Step 2: Select the Booking to Cancel In the Your Bookings tab, locate the booking you wish to cancel. Click on the booking to view its details. Step 3: Check Booking Status On the booking details page you can see the seekers details , check the Booking Status, If it’s marked as Completed, proceed to the next step. Step 4: Cancel the Booking Near the Status section, you’ll see an Edit option. Click on it. A dropdown menu will appear. Select Cancel from the options. Click Submit to confirm the cancellation. Step 5: Notify the Seeker After canceling the booking, add a note (scroll down in the same page you can see Add Note / Meeting Link Section) to the seeker explaining the reason for the cancellation. For example: “Due to unforeseen circumstances, I need to cancel our scheduled session. I apologize for any inconvenience caused and am happy to reschedule at your convenience.” Send the note to ensure the seeker is informed and understands the reason for the cancellation. Key Notes for Canceling a Paid Booking Communicate Promptly: Notify the seeker as soon as possible to minimize inconvenience. Be Professional: Provide a clear and polite explanation for the cancellation. Offer Alternatives: If possible, suggest rescheduling or recommend another expert to assist the seeker.

How Experts Can Ask for Reviews and Ratings

As an expert, requesting reviews and ratings from seekers is a great way to build your reputation and improve your visibility on Kelunga. Follow these steps to politely ask for reviews and share the review link: Step 1: Inform the Seeker After Service Completion: Once the service is completed, inform the seeker that you will be sending them a review link. Example: “Thank you for choosing my service! I’ll be sending you a review link shortly. I’d greatly appreciate your feedback.” Step 2: Grab Your Review Links Portfolio Review Link: Go to your Portfolio Page in your dashboard. Copy the review link provided for your overall profile. Service Review Link: Navigate to the specific Service Page you provided. Copy the review link for that particular service. Step 3: Add Notes in Your Dashboard Go to Your Dashboard: Log in to your Kelunga account and navigate to your Dashboard. Find the Booking: Locate the booking for the service you provided. Add Notes: Scroll to Add Notes in the booking details. Paste the Portfolio Review Link and Service Review Link. Add a polite message requesting feedback. For example: “Hi [Seeker’s Name], thank you for choosing my service! I’d love to hear your feedback. Please use the links below to leave a review: Portfolio Review: [Insert Portfolio Review Link] Service Review: [Insert Service Review Link] Your feedback helps me improve and serve you better. Thank you!” Step 4: Send the Links Submit the Notes: Click Send to share the review links with the seeker. Best Practices for Requesting Reviews Be Polite and Professional: Always ask for reviews in a respectful and non-pushy manner. Timing Matters: Send the review request soon after the service while the experience is still fresh in the seeker’s mind. Personalize Your Message: Address the seeker by name and thank them for choosing your service. Make It Easy: Provide direct links to make it simple for the seeker to leave a review. Key Notes for Experts Avoid Spamming: Do not repeatedly ask for reviews if the seeker has already provided one. Respond to Feedback: If the seeker leaves a review, thank them for their feedback and address any concerns they may have raised. Leverage Positive Reviews: Showcase positive reviews on your profile to attract more seekers.

Payment Process for Experts

Handling Disputes & Complaints

As an expert on Kelunga, you may occasionally encounter disputes or complaints from seekers. Handling these situations professionally and effectively is crucial to maintaining your reputation and ensuring a positive experience for all parties. Follow these steps to manage disputes and complaints: 1. Stay Calm and Professional Listen Carefully: Allow the seeker to express their concerns without interruption. Avoid Defensiveness: Stay calm and avoid taking complaints personally. Focus on resolving the issue. 2. Investigate the Problem Gather Information: Ask questions to fully understand the issue. For example, “Can you provide more details about what went wrong?” Review Records: Check your notes, messages, or session recordings to understand what happened. 3. Propose a Solution Offer Options: Provide one or more solutions to resolve the issue. For example: Offer a refund or discount for future services. Provide a free follow-up session to address the problem. Adjust your process to prevent the issue from recurring. Seek Agreement: Ask the seeker if the proposed solution works for them. For example, “Would this solution work for you?” 4. Escalate if Necessary Involve Kelunga Support: If the issue cannot be resolved directly with the seeker, escalate it to the Kelunga support team. Go to the Support Portal at https://kelunga.com/support-portal. Create a new ticket and provide details about the dispute or complaint. The Kelunga team will mediate and help find a resolution. 5. Learn and Improve Reflect on the Issue: Identify what caused the dispute or complaint and how it can be avoided in the future. Update Your Process: Make necessary adjustments to your services, communication, or workflow to prevent similar issues. Best Practices for Handling Disputes and Complaints Respond Promptly: Address complaints as soon as possible to prevent escalation. Document Everything: Keep records of all communications and actions taken to resolve the issue. Stay Professional: Maintain a respectful and professional tone throughout the process. Follow Up: After resolving the issue, follow up with the seeker to ensure they are satisfied. Key Notes for Experts Prevention is Key: Clearly communicate your process, deliverables, and expectations to avoid misunderstandings. Build Trust: Handling disputes professionally can turn a negative experience into a positive one and build trust with seekers. Use Support: Don’t hesitate to involve the Kelunga support team if you need assistance resolving a dispute.

Best Practices for Experts

To succeed on the Kelunga platform and provide exceptional service to seekers, follow these best practices: 1. Create a Professional Profile Complete Your Profile: Fill out all sections of your profile, including your bio, skills, experience, and certifications. Use High-Quality Images: Upload a professional profile picture and banner to make a strong first impression. Write a Compelling Bio: Highlight your expertise, achievements, and what makes you unique. Keep it concise and engaging. 2. List Your Services Effectively Clear Service Titles: Use descriptive and specific titles for your services (e.g., “Digital Marketing Strategy Consultation” instead of just “Marketing Help”). Detailed Descriptions: Provide a thorough description of your services, including what seekers can expect, your process, and deliverables. Set Competitive Pricing: Research the market and set fair prices that reflect your expertise and the value you provide. Use Tags Wisely: Add relevant tags to improve the discoverability of your services. 3. Manage Your Availability Set Clear Availability: Define your working hours and availability to avoid conflicts. Use Buffer Periods: Add buffer time between bookings to prevent back-to-back sessions. Update Regularly: Keep your calendar updated to reflect your current availability. 4. Communicate Professionally Respond Promptly: Reply to messages and booking requests in a timely manner. Be Clear and Polite: Use professional language and provide clear answers to seeker inquiries. Set Expectations: Clearly communicate your process, timelines, and deliverables to avoid misunderstandings. 5. Deliver High-Quality Service Prepare Thoroughly: Review seeker requirements before each session and prepare accordingly. Be Punctual: Start and end sessions on time to respect the seeker’s schedule. Follow Up: After completing a service, follow up with the seeker to ensure satisfaction and address any concerns. 6. Build Your Reputation Encourage Reviews: Politely ask satisfied seekers to leave reviews on your profile. Maintain High Ratings: Strive to provide excellent service to maintain a high rating. Showcase Testimonials: Highlight positive feedback on your profile to build trust with potential seekers. 7. Stay Updated Learn and Improve: Continuously update your skills and knowledge to stay competitive. Follow Platform Updates: Keep an eye on Kelunga’s announcements and updates to stay informed about new features and policies. 8. Handle Issues Professionally Resolve Conflicts Amicably: If issues arise, address them calmly and professionally. Contact Support: If you encounter technical issues or need assistance, reach out to Kelunga support through the support portal. Key Notes for Experts Be Consistent: Regularly update your profile and services to reflect your current offerings. Build Relationships: Foster long-term relationships with seekers by providing exceptional service. Leverage Feedback: Use seeker feedback to improve your services and grow your expertise.