Account Suspension & Reactivation

Step 1: Understand the Reason

• Check your email for a notification from Kelunga explaining the reason for the suspension.

Step 2: Resolve the Issue

• Follow the instructions provided in the email to resolve the issue (e.g., update your profile, verify your identity, or address any policy violations).

Step 3: Request Reactivation

1. Log in to your Kelunga account.
2. Go to Dashboard.
3. Click on “Request Reactivation” and provide any required details.

Step 4: Contact Support

• If your account is not reactivated, create a support ticket at https://kelunga.com/support-portal/