Common Login Issues & Solutions

Step 1: Check Your Credentials

• Ensure you’re using the correct email and password.

Step 2: Reset Your Password

1. Go to the login page and click on “Forgot Password”.
2. Enter your email address and follow the instructions to reset your password.

Step 3: Clear Browser Cache

1. Clear your browser’s cache and cookies:
   • For Google Chrome: Go to Settings → Privacy and Security → Clear Browsing Data.
   • For Firefox: Go to Settings → Privacy & Security → Cookies and Site Data → Clear Data.
2. Try logging in again.

Step 4: Troubleshoot reCAPTCHA Errors

• If you encounter a reCAPTCHA error:
  1. Ensure your internet connection is stable.
  2. Wait a few moments and try logging in again.
  3. If the issue persists, try using a different browser or device.

Step 4: Contact Support

• If you’re still unable to log in, create a support ticket at https://kelunga.com/support-portal/.

Key Notes:

• Always provide detailed information when contacting support to ensure a quick resolution.
• Regularly update your profile and settings to avoid account-related issues.