For Seekers
Register as a Seeker
Last Updated: March 21, 2025If you’re looking to connect with experts and gain knowledge, registering as a seeker on Kelunga is a straightforward process. Follow these steps to create your account and get started: Step 1: Visit Kelunga Go to kelunga.com to begin your registration. Step 2: Click on Login/Signup On the homepage, click on the “Login/Signup” button located at the top right corner. Step 3: Choose the Seeker Option At the bottom of the registration form, select the “Seeker” option to indicate that you are registering as a seeker. Step 4: Fill in Your Details Enter your Email Address and create a Password. Click on the Register button to proceed. Step 5: Verify Your Email Check your email inbox for a verification email from Kelunga. Click on the verification link provided in the email to verify your account. Step 6: Log In Return to kelunga.com and click on the Login tab. Enter your Email ID and Password to log in to your account. Key Notes for Seekers Use a Valid Email: Ensure you provide a valid email address to receive the verification link. Secure Password: Create a strong password to protect your account. Complete Your Profile: After logging in, complete your profile with additional details to enhance your experience on the platform.
Finding and Booking Experts/Services
Last Updated: March 10, 2025This guide will help you find and book services on Kelunga, whether you’re searching for a specific service or a preferred expert. Follow these steps to complete your booking: Step 1: Find Services (Option 1) Navigate to Services Page: Go to kelunga.com/service. Search for Services: Use the search bar to find services (e.g., type “Python” to see all Python-related services). Browse through the listed services and click on the one that matches your needs. Step 2: Find Experts (Option 2) Navigate to Experts Portfolio: Go to kelunga.com/experts-portfolio. Search for Experts: Use the search bar to find your preferred expert by name, skill, or category. Click on the expert’s profile to view their available services. Step 3: Book a Service Select a Service: Click on the service you want to book. Read through the service description, pricing, and expert details to ensure it meets your requirements. Choose Date and Time: Select a suitable date and time from the available slots provided by the expert. Click on Book: Click the “Book” button to proceed to the checkout page. Add Notes: Add a detailed note of your requirement so that expert can be ready before the session Step 4: Complete Payment Checkout Page: Review your booking details on the checkout page. Choose Payment Method: Select your preferred payment method (e.g., credit card, debit card, or other available options). Make Payment: Enter your payment details and complete the transaction. Step 5: Receive Meeting Link Confirmation: After payment, you’ll receive a confirmation email with the booking details. Meeting Link: The expert will share a meeting link (via Zoom, Google Meet, or another platform) closer to the scheduled date. Attend the Session: Use the provided link to join the session and avail the service. Key Notes for Seekers Check Availability: Ensure the selected date and time work for you before booking. Read Descriptions Carefully: Review the service details to avoid misunderstandings. Contact Support: If you face any issues during booking, visit the Support Portal for assistance.
Cancelling & Rescheduling Appointments
Last Updated: March 17, 2025If you need to cancel a booking as a seeker on Kelunga, follow these steps to ensure the process is smooth and your refund is processed in 5 to 7 working days. If the cancel option is unavailable, you can raise a support ticket for assistance. Step 1: Go to Seeker Dashboard Log In: Visit kelunga.com and log in to your account using your credentials. Access Dashboard: Navigate to your Dashboard by clicking on your profile or the dashboard link. Step 2: Navigate to Booking Section Find Bookings: In your dashboard, go to the Bookings section. View Bookings: You’ll see a list of all your active and completed bookings. Step 3: Cancel a Booking Locate the Booking: Find the booking you wish to cancel. Click Cancel: If the booking is eligible for cancellation, you’ll see a Cancel option next to it. Click on it. Confirm Cancellation: Confirm the cancellation when prompted. Step 4: Refund Process Expert Acknowledgment: Once the expert acknowledges the cancellation, the refund process will begin. Refund Timeline: The payment will be refunded to your original payment method within 5 to 7 working days. Step 5: If Cancel Option is Unavailable Raise a Support Ticket: Go to the Support Portal at https://kelunga.com/support-portal. Create a new ticket and provide the following details: Booking ID. Reason for cancellation. Screenshots (if applicable). Wait for Assistance: The Kelunga support team will review your request and assist you in canceling the booking. Step 6 : Rescheduling After successful cancellation , you can navigate to services and book a new service with your preferred timing If you have trouble booking, you can raise a support ticket Key Notes for Seekers Check Cancellation Policy: Review Kelunga’s cancellation policy to understand eligibility and refund timelines. Cancel Early: Cancel bookings as early as possible to avoid inconvenience to the expert and ensure a smoother refund process. Monitor Refund: Keep an eye on your payment method for the refund. If it doesn’t reflect within 7 working days, contact support.
Seekers Guidelines & Code of Conduct
Last Updated: March 10, 2025To ensure a positive and productive experience for both seekers and experts on Kelunga, all seekers are expected to adhere to the following guidelines and code of conduct: 1. Respectful Communication Be Polite: Always communicate with experts in a respectful and professional manner. Clear Communication: Provide clear and concise information about your requirements and expectations. 2. Accurate Information Honest Representation: Provide accurate and truthful information about your needs and expectations. Complete Details: Ensure all necessary details are provided when booking a service to avoid misunderstandings. 3. Punctuality On-Time Attendance: Join scheduled sessions on time to respect the expert’s time and schedule. Notify in Advance: If you need to reschedule or cancel a session, inform the expert as soon as possible. 4. Payment and Fees Timely Payments: Ensure payments are made promptly to confirm bookings. Understand Pricing: Review the service pricing and details before booking to avoid disputes. 5. Feedback and Reviews Constructive Feedback: Provide honest and constructive feedback to help experts improve their services. Respectful Reviews: Write reviews that are fair and based on your actual experience. 6. Confidentiality Respect Privacy: Do not share personal or confidential information of experts without their consent. Data Protection: Ensure any sensitive information shared during sessions is handled securely. 7. Compliance with Policies Follow Terms of Service: Adhere to Kelunga’s terms and conditions, privacy policy, and cancellation policy. Report Issues: If you encounter any issues or inappropriate behavior, report it to Kelunga support immediately. 8. Professionalism Avoid Harassment: Do not engage in any form of harassment, discrimination, or inappropriate behavior. Respect Boundaries: Respect the expert’s boundaries and professional limits. Key Notes for Seekers Stay Informed: Regularly review Kelunga’s policies and guidelines to stay updated. Seek Assistance: If you have any questions or need help, contact Kelunga support through the Support Portal.
Leaving Reviews & Ratings
Last Updated: March 10, 2025Leaving reviews and ratings after completing a service helps maintain the quality of the Kelunga platform and assists other seekers in making informed decisions. Follow these steps to leave a review and rating: Expert Review Step 1: Option 1:Receive Review Link Email Notification: After your service is completed, you’ll receive an email from the expert with a review link. Click the Link: Click on the link in the email to go directly to the review section for the service. Option 2 : Navigate to Orders Section (Alternative Method) Log In to Your Account: Go to kelunga.com and log in using your credentials. Access Dashboard: Navigate to your Dashboard. Go to Orders: Click on the Orders section to view your completed services. Select the Service: Click on the service for which you want to leave a review. Click on Expert Name: Click on the expert’s name to go to their profile. Go to Review Section: Find and click on the Write a Review button. Service Review Step 2: Navigate to orders Section (Alternative Method) Log In to Your Account: Go to kelunga.com and log in using your credentials. Access Dashboard: Navigate to your Dashboard. Go to Orders: Click on the Orders section to view your completed services. Select the Service: Click on the service for which you want to leave a review. Go to Review Section: Scroll down – Find and click on the Write a Review button. Step 3: Write Your Review and Rating Provide Ratings: Rate the service based on your experience (e.g., 1 to 5 stars). Write a Review: Share your feedback in the review box. Be honest, specific, and constructive. Mention what you liked about the service. Provide suggestions for improvement if applicable. Submit Review: Click Submit to post your review and rating. Best Practices for Leaving Reviews Be Honest: Provide an accurate reflection of your experience. Be Specific: Mention specific aspects of the service that stood out (e.g., communication, expertise, punctuality). Be Constructive: If you have criticisms, phrase them constructively to help the expert improve. Avoid Personal Attacks: Focus on the service and avoid making personal comments. Key Notes for Seekers Timely Reviews: Leave your review soon after the service to ensure your experience is fresh in your mind. Edit if Necessary: If you need to edit your review, contact Kelunga support for assistance. Respect Privacy: Do not share personal or sensitive information in your review.