Technical Support & Troubleshooting
Email Verification Issues
Last Updated: March 6, 2025Step 1: Check Your Email Inbox Go to your email inbox and search for an email from Kelunga . If you don’t see the email, check your Spam or Junk folder. Step 2: Try logging in to your dashboard Log in to your Kelunga account. Go to kelunga.com/dashboard and see if your able to view your dashboard If your able to view your dashboard- then start with setting up your account. If your not able to view the dashboard then create a support ticket Step 3: Contact Support If you still did not receive the email, contact Kelunga support by creating a ticket at https://kelunga.com/support-portal/.
Account Suspension & Reactivation
Last Updated: March 6, 2025Step 1: Understand the Reason Check your email for a notification from Kelunga explaining the reason for the suspension. Step 2: Resolve the Issue Follow the instructions provided in the email to resolve the issue (e.g., update your profile, verify your identity, or address any policy violations). Step 3: Request Reactivation Log in to your Kelunga account. Go to Dashboard. Click on “Request Reactivation” and provide any required details. Step 4: Contact Support If your account is not reactivated, create a support ticket at https://kelunga.com/support-portal/
Website Navigation Guide
Last Updated: March 6, 2025This guide will help you navigate the Kelunga platform effectively, whether you’re a seeker, expert, or corporate user. 1. Home Page Purpose: Provides an overview of the services available on the Kelunga platform. Key Features: Highlights the platform’s offerings for seekers, experts, and corporates. Explore services, register as an expert, or contact the team. 2. About Kelunga Page Purpose: Explains the origin, and use of Kelunga Platform. Key Features: Information about the platform’s goals and values. Insights into how Kelunga connects seekers, experts, and corporates. 3. Expert Page Purpose: Provides information for experts about the benefits of joining Kelunga and how to register. Key Features: Benefits for Experts: Highlights perks like flexible work, global reach, and earning potential. Registration Process: Step-by-step guide on how to sign up and become an expert. Expert Dashboard: Overview of tools available for managing services, bookings, and payments. 4. Corporate Page Purpose: Allows corporates to hire experts for their projects. Key Features: Form for Corporates: Fill out a form detailing project requirements. Expert Matching: The Kelunga team assists in finding the right expert for the project. Benefits for Corporates: Access to a vetted pool of experts, streamlined hiring, and project management support. 5. Expert Portfolio Page Purpose: Displays a list of all available experts on the Kelunga platform. Key Features: Search and Filter: Seekers and corporates can search for experts based on skills, experience, or category. Expert Profiles: Detailed profiles showcasing expertise, services, ratings, and reviews. 6. Services Page Purpose: Lists all services available on the platform. Key Features: Service Categories: Browse services by category (e.g., consulting, training, design). Filters: Seekers can filter services by price, duration, or expert availability. Service Details: Each service has a detailed description, pricing, and booking options. 7. Support Page Purpose: Provides easy access to support resources. Key Features: Documentation: Access guides, FAQs, and troubleshooting articles. Get Support: Direct links to the support portal for creating tickets. 8. Support Portal Purpose: Allows seekers, experts, and corporates to create and manage support tickets. Key Features: Create a Ticket: Submit issues related to account, bookings, payments, or technical problems. Track Tickets: View the status of submitted tickets and communicate with the support team. 9. Terms and Conditions Page Purpose: Outlines the rules and guidelines for using the Kelunga platform. Key Features: User Agreement: Details the rights and responsibilities of users. Platform Policies: Information on acceptable use, intellectual property, and dispute resolution. 10. Privacy Policy Page Purpose: Explains how Kelunga collects, uses, and protects user data. Key Features: Data Collection: Information on what data is collected and why. Data Security: Measures taken to protect user privacy. User Rights: Details on how users can access or delete their data. 11. Cancellation Policy Page Purpose: Provides guidelines for canceling bookings or services. Key Features: Cancellation Process: Steps to cancel a booking or service. Refund Policy: Information on eligibility for refunds and processing timelines. How to Navigate Kelunga.com Home Page: Start here to understand the platform’s offerings. About Kelunga: Learn about the platform’s mission and values. Expert Page: Explore benefits and register as an expert. Corporate Page: Fill out the form to hire experts for your projects. Expert Portfolio: Browse and select experts based on your needs. Services Page: Find and book services with filters and detailed descriptions. Support Page: Access documentation and support resources. Support Portal: Create and manage support tickets. Terms and Conditions: Review the platform’s rules and guidelines. Privacy Policy: Understand how your data is handled. Cancellation Policy: Learn about booking cancellations and refunds. Key Notes: Use the navigation menu at the top of the website to quickly access different sections. For quick assistance, visit the Support Portal or check the Support Page for FAQs and guides. Regularly review the Terms and Conditions, Privacy Policy, and Cancellation Policy to stay informed.
Common Login Issues & Solutions
Last Updated: March 6, 2025Step 1: Check Your Credentials Ensure you’re using the correct email and password. Step 2: Reset Your Password Go to the login page and click on “Forgot Password”. Enter your email address and follow the instructions to reset your password. Step 3: Clear Browser Cache Clear your browser’s cache and cookies: For Google Chrome: Go to Settings → Privacy and Security → Clear Browsing Data. For Firefox: Go to Settings → Privacy & Security → Cookies and Site Data → Clear Data. Try logging in again. Step 4: Troubleshoot reCAPTCHA Errors If you encounter a reCAPTCHA error: Ensure your internet connection is stable. Wait a few moments and try logging in again. If the issue persists, try using a different browser or device. Step 4: Contact Support If you’re still unable to log in, create a support ticket at https://kelunga.com/support-portal/. Key Notes: Always provide detailed information when contacting support to ensure a quick resolution. Regularly update your profile and settings to avoid account-related issues.