Cancelling & Rescheduling Appointments

If you need to cancel a booking as a seeker on Kelunga, follow these steps to ensure the process is smooth and your refund is processed in 5 to 7 working days. If the cancel option is unavailable, you can raise a support ticket for assistance.

Step 1: Go to Seeker Dashboard

1. Log In: Visit kelunga.com and log in to your account using your credentials.
2. Access Dashboard: Navigate to your Dashboard by clicking on your profile or the dashboard link.

Step 2: Navigate to Booking Section

1. Find Bookings: In your dashboard, go to the Bookings section.
2. View Bookings: You’ll see a list of all your active and completed bookings.

Step 3: Cancel a Booking

1. Locate the Booking: Find the booking you wish to cancel.
2. Click Cancel: If the booking is eligible for cancellation, you’ll see a Cancel option next to it. Click on it.
3. Confirm Cancellation: Confirm the cancellation when prompted.

Step 4: Refund Process

1. Expert Acknowledgment: Once the expert acknowledges the cancellation, the refund process will begin.
2. Refund Timeline: The payment will be refunded to your original payment method within 5 to 7 working days.

Step 5: If Cancel Option is Unavailable

1. Raise a Support Ticket:
   • Go to the Support Portal at https://kelunga.com/support-portal.
   • Create a new ticket and provide the following details:
     • Booking ID.
     • Reason for cancellation.
     • Screenshots (if applicable).
2. Wait for Assistance: The Kelunga support team will review your request and assist you in canceling the booking.

Step 6 : Rescheduling

1. After successful cancellation , you can navigate to services and book a new service with your preferred timing
2. If you have trouble booking, you can raise a support ticket

Key Notes for Seekers

• Check Cancellation Policy: Review Kelunga’s cancellation policy to understand eligibility and refund timelines.
• Cancel Early: Cancel bookings as early as possible to avoid inconvenience to the expert and ensure a smoother refund process.
• Monitor Refund: Keep an eye on your payment method for the refund. If it doesn’t reflect within 7 working days, contact support.