How to Cancel a Paid Booking on Kelunga

If you need to cancel a paid booking as an expert on Kelunga, follow these steps to ensure the process is handled professionally and the seeker is properly informed.

Step 1: Go to Your Bookings Tab

1. Log in to your Kelunga account by visiting kelunga.com.
2. Navigate to your Dashboard and click on the Your Bookings tab.

Step 2: Select the Booking to Cancel

1. In the Your Bookings tab, locate the booking you wish to cancel.
2. Click on the booking to view its details.

Step 3: Check Booking Status

• On the booking details page you can see the seekers details , check the Booking Status, If it’s marked as Completed, proceed to the next step.

Step 4: Cancel the Booking

1. Near the Status section, you’ll see an Edit option. Click on it.
2. A dropdown menu will appear. Select Cancel from the options.
3. Click Submit to confirm the cancellation.

Step 5: Notify the Seeker

1. After canceling the booking, add a note (scroll down in the same page you can see Add Note / Meeting Link Section) to the seeker explaining the reason for the cancellation.
   • For example: “Due to unforeseen circumstances, I need to cancel our scheduled session. I apologize for any inconvenience caused and am happy to reschedule at your convenience.”
2. Send the note to ensure the seeker is informed and understands the reason for the cancellation.

Key Notes for Canceling a Paid Booking

• Communicate Promptly: Notify the seeker as soon as possible to minimize inconvenience.
• Be Professional: Provide a clear and polite explanation for the cancellation.
• Offer Alternatives: If possible, suggest rescheduling or recommend another expert to assist the seeker.