Managing Bookings & Appointments

As an expert on Kelunga, managing your bookings and appointments efficiently is key to providing a seamless experience for seekers. Follow this step-by-step guide to handle bookings effectively:

Step 1: Receive Booking Notification

• Email Notification: When a seeker books your service, you’ll receive an email notification at your registered email address.
• Booking Details: The email will include detailed information about the booking, such as the seeker’s name, chosen time slot, and any specific notes provided by the seeker.

Step 2: Access Your Dashboard

• Option 1: Click the link provided in the email to directly access your Kelunga dashboard.
• Option 2: Log in to your Kelunga account by visiting kelunga.com and navigating to your dashboard.

Step 3: Navigate to the Manage Bookings Tab

1. Once logged in, go to the Manage Bookings tab in your dashboard on the left side.
2. Under the Manage Bookings section, you’ll see the booking request from the seeker.

Step 4: Review Booking Details

1. Click on the Booking ID to select a booking.
2. Then click on View Booking to get a detailed view
3. Review the seeker’s details and any specific notes they’ve provided.
4. Understand the seeker’s requirements to prepare for the session.

Step 5: Schedule the Meeting

1. Scroll down to the bottom of the booking details page.
2. In the Add Notes / Meeting Link section:
   • Schedule a meeting on your preferred platform (e.g., Zoom, Zoho, Google Meet).
   • Copy the meeting link and paste it into the Add Meeting Link field.
3. Click Send to share the meeting link with the seeker.

Step 6: Prepare for the Session

• Review Requirements: Ensure you fully understand the seeker’s needs.
• Test Meeting Tools: Verify that your meeting platform is working correctly.
• Be Punctual: Join the meeting on time to provide a professional experience.

Step 7: Follow Up After the Session

• Add Notes: After the session, update the booking with any relevant notes or follow-up actions.
• Request Feedback: Politely ask the seeker to leave a review or rating for your service.

Best Practices for Managing Bookings

• Keep Your Calendar Updated: Regularly update your availability to avoid scheduling conflicts.
• Communicate Clearly: Confirm bookings with seekers and provide clear instructions for the session.
• Be Professional: Maintain a professional demeanor throughout the booking process and during the session.

Key Notes for Experts

• Check Emails Regularly: Stay on top of booking notifications to respond promptly.
• Use Reliable Meeting Platforms: Ensure the platform you use for meetings is stable and easy for seekers to access.
• Leverage Dashboard Tools: Use the Kelunga dashboard to manage all your bookings efficiently.