This guide will help you navigate the Kelunga platform effectively, whether you’re a seeker, expert, or corporate user.
1. Home Page
- Purpose: Provides an overview of the services available on the Kelunga platform.
- Key Features:
- Highlights the platform’s offerings for seekers, experts, and corporates.
- Explore services, register as an expert, or contact the team.
2. About Kelunga Page
- Purpose: Explains the origin, and use of Kelunga Platform.
- Key Features:
- Information about the platform’s goals and values.
- Insights into how Kelunga connects seekers, experts, and corporates.
3. Expert Page
- Purpose: Provides information for experts about the benefits of joining Kelunga and how to register.
- Key Features:
- Benefits for Experts: Highlights perks like flexible work, global reach, and earning potential.
- Registration Process: Step-by-step guide on how to sign up and become an expert.
- Expert Dashboard: Overview of tools available for managing services, bookings, and payments.
4. Corporate Page
- Purpose: Allows corporates to hire experts for their projects.
- Key Features:
- Form for Corporates: Fill out a form detailing project requirements.
- Expert Matching: The Kelunga team assists in finding the right expert for the project.
- Benefits for Corporates: Access to a vetted pool of experts, streamlined hiring, and project management support.
5. Expert Portfolio Page
- Purpose: Displays a list of all available experts on the Kelunga platform.
- Key Features:
- Search and Filter: Seekers and corporates can search for experts based on skills, experience, or category.
- Expert Profiles: Detailed profiles showcasing expertise, services, ratings, and reviews.
6. Services Page
- Purpose: Lists all services available on the platform.
- Key Features:
- Service Categories: Browse services by category (e.g., consulting, training, design).
- Filters: Seekers can filter services by price, duration, or expert availability.
- Service Details: Each service has a detailed description, pricing, and booking options.
7. Support Page
- Purpose: Provides easy access to support resources.
- Key Features:
- Documentation: Access guides, FAQs, and troubleshooting articles.
- Get Support: Direct links to the support portal for creating tickets.
8. Support Portal
- Purpose: Allows seekers, experts, and corporates to create and manage support tickets.
- Key Features:
- Create a Ticket: Submit issues related to account, bookings, payments, or technical problems.
- Track Tickets: View the status of submitted tickets and communicate with the support team.
9. Terms and Conditions Page
- Purpose: Outlines the rules and guidelines for using the Kelunga platform.
- Key Features:
- User Agreement: Details the rights and responsibilities of users.
- Platform Policies: Information on acceptable use, intellectual property, and dispute resolution.
10. Privacy Policy Page
- Purpose: Explains how Kelunga collects, uses, and protects user data.
- Key Features:
- Data Collection: Information on what data is collected and why.
- Data Security: Measures taken to protect user privacy.
- User Rights: Details on how users can access or delete their data.
11. Cancellation Policy Page
- Purpose: Provides guidelines for canceling bookings or services.
- Key Features:
- Cancellation Process: Steps to cancel a booking or service.
- Refund Policy: Information on eligibility for refunds and processing timelines.
How to Navigate Kelunga.com
- Home Page: Start here to understand the platform’s offerings.
- About Kelunga: Learn about the platform’s mission and values.
- Expert Page: Explore benefits and register as an expert.
- Corporate Page: Fill out the form to hire experts for your projects.
- Expert Portfolio: Browse and select experts based on your needs.
- Services Page: Find and book services with filters and detailed descriptions.
- Support Page: Access documentation and support resources.
- Support Portal: Create and manage support tickets.
- Terms and Conditions: Review the platform’s rules and guidelines.
- Privacy Policy: Understand how your data is handled.
- Cancellation Policy: Learn about booking cancellations and refunds.
Key Notes:
- Use the navigation menu at the top of the website to quickly access different sections.
- For quick assistance, visit the Support Portal or check the Support Page for FAQs and guides.
- Regularly review the Terms and Conditions, Privacy Policy, and Cancellation Policy to stay informed.
