Contact Us
Start Live Chat
Last Updated: March 12, 2025If you need immediate assistance or have questions, you can start a live chat with the Kelunga support team. Follow these steps to initiate a live chat: Step 1: Locate the Chat Icon Visit Kelunga: Go to kelunga.com. Find the Chat Icon: Look for the chat icon at the bottom right corner of the screen. Step 2: Start the Chat Click the Chat Icon: Click on the chat icon to open the chat window. Enter Your Email: Provide your email address in the required field. Start Chatting: Type your message or question in the chat box and click Send. Step 3: Chat with a Representative If a Representative is Available: A support representative will join the chat and assist you in real-time. If a Representative is Not Available: You’ll receive a notification that no one is available at the moment. The support team will reach out to you via email to address your query. Key Notes for Live Chat Be Prepared: Have your questions or issues ready to ensure a smooth conversation. Provide Details: Share relevant details (e.g., booking ID, service name) to help the representative assist you better. Check Your Email: If the chat is unavailable, monitor your email for a response from the support team.
Create Support Ticket
Last Updated: March 17, 2025If you’re facing an issue and need assistance, you can easily create a support ticket, and the Kelunga team will get in touch with you. Follow these step-by-step instructions to submit your ticket: Step 1: Access the Support Portal Go to the Kelunga Support Portal by clicking on this link: https://kelunga.com/support-portal/ Log In: Make sure you are logged into your Kelunga account. If you’re not logged in, enter your credentials to access the portal. Step 2: Create a New Ticket Once logged in, click on the “Create New Ticket” button. Fill out the ticket form with the following details: Subject: Provide a brief summary of your issue. Description: Explain the issue in detail, including any error messages, steps to reproduce the problem, and screenshots (if applicable). Priority: Choose the priority level (e.g., Normal, Medium, Critical) based on the severity of the issue. Step 3: Submit the Ticket Review all the information you’ve entered to ensure it’s accurate and complete. Click “Submit” to send your ticket to the Kelunga support team. Step 4: Wait for a Response Once your ticket is submitted, the Kelunga team will review it and get in touch with you via email or through the support portal. You can track the status of your ticket by logging into the support portal and viewing your ticket history. Key Notes: Provide as much detail as possible when describing your issue to help the support team resolve it quickly. Attach relevant files or screenshots if they can help explain the issue. Clear Cache to see if any new tickets have been reflected in your support portal