If you’re facing an issue and need assistance, you can easily create a support ticket, and the Kelunga team will get in touch with you. Follow these step-by-step instructions to submit your ticket:
Step 1: Access the Support Portal
- Go to the Kelunga Support Portal by clicking on this link: https://kelunga.com/support-portal/
- Log In: Make sure you are logged into your Kelunga account. If you’re not logged in, enter your credentials to access the portal.
Step 2: Create a New Ticket
- Once logged in, click on the “Create New Ticket” button.
- Fill out the ticket form with the following details:
- Subject: Provide a brief summary of your issue.
- Description: Explain the issue in detail, including any error messages, steps to reproduce the problem, and screenshots (if applicable).
- Priority: Choose the priority level (e.g., Normal, Medium, Critical) based on the severity of the issue.
Step 3: Submit the Ticket
- Review all the information you’ve entered to ensure it’s accurate and complete.
- Click “Submit” to send your ticket to the Kelunga support team.
Step 4: Wait for a Response
- Once your ticket is submitted, the Kelunga team will review it and get in touch with you via email or through the support portal.
- You can track the status of your ticket by logging into the support portal and viewing your ticket history.
Key Notes:
- Provide as much detail as possible when describing your issue to help the support team resolve it quickly.
- Attach relevant files or screenshots if they can help explain the issue.
- Clear Cache to see if any new tickets have been reflected in your support portal
